Warranty Service
Emagic provides standard warranty service for delivered products and optional extended warranty support based on customer requirements.
- 12
- Months Coverage
- Repair
- Or Replace
- Optional
- Extended Plan
Warranty Terms
Standard Warranty Service
Emagic Standard Warranty is a 12-month service agreement that comes into effect as soon as the ordered products are delivered to our customers.
Warranty Period
Products are covered for defects in material and workmanship under normal use and service for a period of twelve (12) months from the date of delivery to the Buyer.
Specification Compliance
Covered products shall conform with Emagic specifications and the applicable user manual. Once products are sold, Emagic has no obligation to modify or update them.
Repair or Replacement
For defective products, Emagic's responsibility shall be limited to repair or replacement free of charge if Emagic determines the product failed due to defects in material and workmanship.
Shipping Responsibility
Clear return and shipment terms.
Buyer is responsible for shipment to Emagic and bears all costs and risks associated with this transportation. Emagic is responsible for return shipment fees to Buyer after the qualified repair or replacement process.
Flexible Protection
Extended Warranty Service
Emagic also provides extended warranty service when customers need additional coverage. The extended warranty plan can be discussed and confirmed by both sides according to product type, service scope, and project requirements.
Custom
Coverage discussion
Mutual
Confirmation by both sides
Need Help?
Contact us for extended warranty questions.
If you have any problems regarding extended warranty service, please feel free to contact us. Our team will help review your requirements and confirm the available service options.
Contact Emagic